Job Type

IT Support ( PC, Network, Web, Web Application)


Information Technology


Japan, Saitama.

Job Description

Key Duties/Responsibilities

  • Provide phone and email support, remote assistance to clients
  • Liaise with external clients and internal stakeholders to provide solutions and ensure service agreement compliance
  • Troubleshoot, resolve software/hardware/network issues
  • Identify and diagnose bugs. Collaborate with the development team to ensure resolution
  • Address and resolve support tickets through our ticketing system
  • Build, maintain media player hardware / software (assembly, installation of components)
  • Document knowledge, workflows for future internal/external use in English and Japanese
  • Adhoc internal and external hardware and software projects

Background for recruitment

  • Sysamic was established in 2016. We are a rapid growing IT company working closely with SME and Multinational Retail Companies

Unique Attributes of the Position

  • Opportunity for rapid skill growth, particularly around Mac, Linux, remote system administration, web application management. You are able to gain the knowledge and experience closely with a mentor to build your skills
  • Degree of autonomy, independence in decision making, project coordination, also opportunities to work with both internal, external parties based upon preference and ability

Company Info

Future Developments

  • We are expanding our customer support area where our successful projects move to daily Business as usual requests and enhancement projects.

Atmosphere in the workplace

  • Sysamic is a growing business where you will have the ability to work and learn. Personal development and skill growth are also highly encouraged.

Working Hours

10am ~6pm

• Possible weekend work
• Afterhours support with Compensation

Job Requirements

Experience and Skills Required

  • Background in IT systems or working towards IT accreditation MCSE
  • Experience providing support to external clients
  • Experience with computer hardware, software support in networked environments
  • Business-level English and Native Japanese

Competencies and Attributes

  • Good Communications skills in English and Japanese.
  • A person who can develop technical skill voluntarily and solve the problems in any situation.
  • Some familiarity with web development
  • Superior customer support skills and a keen desire to help customers to analyze, resolve issues
  • Strong communication skills in English (verbal, written) and preferably Japanese
  • Flexibility around working hours – periodical weekend/after-hours work required
  • Multi-tasking, time management skills
  • Organization skills, ability to follow detailed processes
  • Ability to thrive within a closely-knit intl. team, forge productive relationships with colleagues

English Level

Business Conversation Level (TOEIC 735-800)

Japanese Level

Fluent(JLPT Level 1 or N1)


Depends on experience

Other Salary Description

Social Insurance
Commuting/Transportation Allowance


Paid Holidays
Winter Holidays
Christmas Day
Sick Leave
Congratulatory or Condolence Leave

Job Contract Period

Regular employment (6 months probationary employment period)

Nearest Station

Urawa Station / Shonan Shinjuku, Takasaki, Keihin Tohoku.

Contact Us

Get In Touch

Feel Free to contact us with our online contact form at any time.
We will contact you with in 24 working hours.

+81 (0) 48-767-8127
Weekdays 10am~5pm
(Excluding National and Public Holidays)

Address: 19-3 Higashi-Nakacho, Urawa-ku, Saitama-shi, Saitama 330-0056